Presentation 11 - Quality

Quality is the ability of a product, service, or process to meet customers’ expectations and provide the intended value. High-quality cancer registry data are essential to accurately assess treatment outcomes and patient survival. In cancer registries, the term “quality improvements” refers to the actions taken, processes implemented, or services created to improve patient care. Cancer registrars work closely with a Quality Improvement Coordinator to develop and assist with quality studies, which measure the facility’s performance and outcome measures.

Learning Objectives:

• Define the term quality
• Discuss the benefits of quality data
• Describe the Commission on Cancer's required quality objectives
• Explain the Cancer Registrar’s role in quality activities